Customer Retention Consulting Services | Resourceful Robyn

I'm Robyn Andrea Burgess, a Retention Marketing Consultant and fractional Head of Retention with 12 years experience in ecommerce and subscription business success.

retention marketing consulting, digital marketing, digital marketing consulting, growth hacking, new customer acquisition, email marketing, conversion optimization, content marketing, social media management, web analytics, marketing services, freelance marketing director, ecommerce marketing, small business coach, marketing consultant, digital marketing consultant

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Retention Marketing Consultant

I’ll help you drive customer loyalty and increase lifetime value to grow your B2C business

Strategy, Technology and Creativity

Hi! I’m Robyn Andrea Burgess.

I’m a lifecycle marketing consultant and fractional head of retention. With over 12 years of experience as a digital strategist and growth marketing director, I’ve helped businesses across diverse industries to retain customers and increase LTV. I have expertise in:

Customer lifecycle management
CRM strategy
Conversion rate optimization
Churn prevention
Customer data analytics

Leverage my experience, leadership, and resourcefulness to grow your business with sustainable, scalable marketing practices.

Let's Collaborate

Resourceful Robyn - Robyn Andrea Burgess - Digital Marketing Consultant for ecommerce entepreneurs

Robyn Andrea Burgess - Digital Marketing Consulting - Resourceful Robyn

What are your goals?

I can help you:

Convert customers

Lower CAC and increase LTV. We’ll optimize your onboarding process across your website, account portal and communications to convert more first-time buyers into repeat purchasers.

Reduce churn

Insights, not metrics. We’ll seal your leaky sales funnel and reduce churn by connecting your performance metrics to actionable solutions across the customer lifecycle.

Improve NPS

Happy customers fuel growth. We’ll track and interpret your customer behavior analytics to identify and implement specific, cross-functional optimizations to customer experience.

Test, optimize, and grow

Increment to your goals. We’ll design and analyze high-impact tests, then fine-tune your marketing program to sustainably grow your business month after month.

Increase engagement

The right offer for the right audience at the right time. We’ll segment your customers to improve the relevance, engagement and ROI of your campaigns.

Stay in touch

Stay top of mind. We’ll leverage omni-channel communications to anticipate needs, build trust, and win customer loyalty for repeated purchases.

Tell Me Your Goals

Retention Consulting Services

Our customer retention consulting services are tailored to maximize your return on investment.

Retention Program Audit

We'll analyze your communications, website, data platform, and business metrics to develop actionable next steps to improve your order and revenue retention. Drive your business growth with data.

Strategic Consulting Retainer

Retention strategy roadmap development, team leadership, and ongoing project management. Add the experience of a head of retention to your team without a full-time commitment.

Hands-on Management

CRM and lifecycle management, customer experience, churn prevention, and technical integrations. Hire our expert team for project-based support to execute your retention marketing strategies.

Some brands I’ve worked with:

Watch Me Discuss The Future of Data in Online Retail with Drapers

Things have been going swimmingly for us and Robyn had a heavy hand in that! We've nearly doubled our income this year, significantly increased the number of inquiries we've received, and booked the most weddings and sessions we've ever booked in a single year!
Kyle Sheppard | Kyle Loves Tori Photography
I highly recommend working with Robyn for anyone that is struggling to implement and analyze new retention marketing strategies. Her ability to understand new technologies, run tests, and iterate off qualitative data makes her a strong asset to any team. She is very honest and genuinely cares about success. 10/10 is a rockstar.
Sal Marciano | Manager, Client Support, Simon Data

Hire me to grow your business

Let’s work together!

Please use this form to tell me how we can collaborate, or send me a direct email at robyn@resourcefulrobyn.com!